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Courses for June 20, 2019

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8:30 am

Whistler Experience Foundations: Win & Keep Customers

June 20 @ 8:30 am - 12:00 pm PDT
Whistler Chamber of Commerce, 201 - 4230 Gateway Drive
Whistler, V0N 1B4 CA
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Course objective The foundations of the Whistler Experience service and sales training are 4 key “Moments of Power” that teach you how to recognize and apply key principles of human behaviour to win and keep customers. This course covers the first Moments of Power: 1. The Power of Context: shape the environment for the customer and employee to re-frame how...

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1:00 pm

Whistler Experience Foundations: Handle Customer Concerns

June 20 @ 1:00 pm - 4:00 pm PDT
Whistler Chamber of Commerce, 201 - 4230 Gateway Drive
Whistler, V0N 1B4 CA
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Course objective: Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution. You will...

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