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The Whistler Experience: Moment of Power #4 – Handle Customer Problems Effectively (PM Session)

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The Whistler Experience: Moment of Power #4 – Handle Customer Problems Effectively (PM Session)

June 21 @ 1:00 pm - 4:00 pm

Date: June 21, 2018
Time: 1:00 PM – 4:00 PM PDT
Location:Whistler Chamber of Commerce
Fees/Admission:
Single course
Whistler Experience participants* $79
Member rate $99
Future-Member rate $139

*You are eligible for this discounted rate if you participated in the 2017/18 Whistler Experience Program. Contact Ulla at 604-932-5922 or email: whistlerexperience@whistlerchamber.com to register at this participant rate.
All prices are subject to GST. Registration is open until Wednesday June 20th

Contact Information: Olivier Dallaire Dumas – Events Manager 604.932.5922 ext. 24. Send an Email
Event Description:

Recognize the Moment of Power when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty. At this practical workshop you will learn how to solve customer problems effectively. This is applicable for employees and managers – come on your own or bring your team!

Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers.  This 3 hour workshop focuses on Moment of Power #4 – the power of effective problem handling.

Key Takeaways

  • Simple secrets for effective problem handling and tools to handle your toughest customers
  • Understand what customers expect when problems arise
  • Best practices and key steps for solving customer issues
Facilitated by:
Jennifer Campbell & Josianne FoxJennifer Campbell, CPCC
Certified coach and seasoned group facilitator

Jennifer Campbell has coached and facilitated at senior and staff levels in organizations and has seen many of her personal and group session outcomes make a difference to both company bottom lines and individual career success. A sought after ‘thinking and execution’ partner, she is a versatile advisor to leaders with a practical approach to making things happen. She is a quick study and known for her contagious energy, ability to create a positive atmosphere and desire to help connect the right people in order to build better solutions.  Jennifer has spent 20 years facilitating change – in people and in organizations .

Josianne Fox
Founder and Director of HR and coaching company, SmartFox Consulting

Josianne has been working in the HR field for over a decade, combining experience from the hospitality, media and manufacturing sectors as well as recruiting executives for many of North America’s leading companies. Business savvy, Josianne has an entrepreneur’s spirit having started, operated and sold several businesses of her own. She understands the challenges that both employees and employers face and is able to provide solutions that result in engaged workforce, fulfilled goals and higher profits. Throughout Josianne’s career she has facilitated a wide range of strategy and educational sessions for companies large and small. Her experience brought her to further study the latest and most innovative ideas around creating a customer service culture in the workforce. Since then, Josianne has become a customer service champion and delivered training to thousands of employees. As a facilitator, Josianne connects with the audience as she covers various topics in an energetic and engaging way.

Jennifer and Josianne are licensed by Dr. Mark Colgate – lead facilitator of the Whistler Experience – to deliver the Whistler Experience to positively affect customer satisfaction and employee experiences in the Whistler community.

Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list. 

Venue

Whistler Conference Centre
4010 Whistler Way
Whistler, BC V0N 1B4 Canada
+ Google Map

Organizer

Whistler Chamber of Commerce
Phone:
604.932.5922
Email:
chamber@whistlerchamber.com
Website:
www.whistlerchamber.com