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Whistler Experience Foundations

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Whistler Experience Foundations

December 13 @ 8:30 am - 12:00 pm PST

|Recurring Courses (See all)

One event on November 19, 2018 at 1:00pm

One event on December 13, 2018 at 8:30am

One event on December 13, 2018 at 1:00pm

The foundations of the Whistler Experience service and sales training are 4 key “Moments of Power” that teach you how to recognize and apply key principles of human behaviour to win and keep customers.

Win & Keep Customers – November 19 or December 13, 8:30AM-12PM

The foundations of the Whistler Experience service and sales training are 4 key “Moments of Power” that teach you how to recognize and apply key principles of human behaviour to win and keep customers.
This course covers the first Moments of Power:

  1. The Power of Context: shape the environment for the customer and employee to reframe how they see things
  2. The Power of Expertise: demonstrate professionalism and proactive expertise to execute this important moment of power
  3. The Power of Liking: build relationships by being personable and recognizing the customer

After this 3.5 hour session you will walk away with clear knowledge on how to build better relationships, deliver world class service and sell more effectively.

Handle Customer Concerns – November 19 or December 13, 1-4PM

Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers.
This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution.
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty.

Location: Whistler Chamber of Commerce Boardroom
Course Fee: Whistler Experience participant (paid annual fee of $40); $99, Member rate; $109, Soon-to-be Member rate; $139

To learn more about the Whistler Experience Program, presenters, course outlines and register visit the Chamber of Commerce events page.

Presenters

Jennifer Campbell, CPCC. Certified coach and seasoned group facilitator
Josianne Fox, CHRP, MPA. Founder and Director of HR and coaching company, SmartFox Consulting

Jennifer and Josianne are licensed by Dr. Mark Colgate, Professor for Service Excellence at the Gustavson School of Business at the University of Victoria, BC. Dr. Mark Colgate is the lead facilitator of the Whistler Experience. The purpose of the Whistler Experience is to positively affect customer satisfaction and employee experiences in the Whistler community.

Details

Date:
December 13
Times:
8:30 am - 12:00 pm
1:00 pm - 4:00 pm
Courses Categories:
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Website:
https://www.whistlerchamber.com/training-and-events/

Venue

Whistler Chamber of Commerce
201 - 4230 Gateway Drive
Whistler, British Columbia V0N 1B4 Canada
+ Google Map
Phone:
(604) 932-5922
Website:
http://whistlerchamber.com/

Organizer

Whistler Chamber of Commerce
Phone:
604.932.5922
Email:
noreply@facebookmail.com
Website:
www.whistlerchamber.com